Privacy policy.

Who we are

Canadian RoadRunners ("CRR", "we", "us") is a trucking and logistics carrier based at Suite 203, 825 Passmore Ave, Toronto, Ontario M1X 0B8. You can reach us at hello@canadianroadrunners.com or 647-328-3123. This policy covers this quote page and the messages we send you after you use it.

What we collect

• What you tell us in the quote form: your name, company, phone number, email, and the details of your shipment (service, lane, how often it ships, pickup date, freight description).
• How you found us: the ad campaign or website that sent you here, including standard tracking codes (UTM tags and ad click IDs) and the page you landed on.
• Basic technical data collected by cookies and similar tools, described under "Cookies and ads" below.

How we use it

• To prepare your quote and contact you about it by phone, email or text.
• To arrange, track and support any shipment you book with us.
• To follow up if we haven't heard back, and to keep our records accurate.
• To measure which ads and pages work, so we spend our advertising budget sensibly.
• To send you offers and news, only if you agreed to receive them. You can opt out at any time.

Text messages

If you check a consent box on our form, we may text you at the number you gave us: about your quote, shipments and account (non-marketing), and, only if you checked the second box, about offers and service updates (marketing). Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties.

Who we share it with

We don't sell your personal information. We share it only with service providers who help us run our business, such as our customer relationship and messaging software, website hosting, website analytics, the automated sorting tool described below, and advertising platforms that measure ad results, and only as needed for those services. We may also disclose information when the law requires it.

Cookies and ads

This page uses the Meta Pixel and may use Google Ads tags. These set cookies or similar identifiers that tell us when someone who clicked one of our ads sends a quote request, so we can measure and improve our advertising. We also use PostHog, a website analytics tool, to see how visitors use this page (for example which sections get read and where people leave the form). PostHog may record anonymized sessions of your visit; anything typed into form fields is hidden from those recordings. You can block or delete cookies in your browser settings and manage ad preferences in your Meta and Google account settings.

How we sort quote requests

When you send a quote request, the shipment details you entered (service, lane, frequency, timing, freight description and your company name, but not your name, phone number or full email address) may be checked by an automated tool that helps us sort and prioritize requests. A person on our team reviews every request. No decision about your quote, pricing or service is made automatically.

How long we keep it

We keep your information for as long as we need it for the purposes above, including our business and legal record-keeping obligations, and then delete or anonymize it.

Your choices and rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to marketing at any time. Email hello@canadianroadrunners.com and we'll respond within 30 days. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Keeping it safe

We use reasonable technical and organizational safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect what you share with us.

Changes

We may update this policy from time to time. The date at the top of this page shows when it last changed.